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Why Customers Leave (and How to Win Them Back) Audiobook
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Why Customers Leave (and How to Win Them Back) Audiobook

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by David Avrin

  • Narrated by: David Avrin
  • Length: 5 hrs and 24 mins
  • Release date: 04-01-19
  • Language: English

“An eviscerating indictment of how poorly customers are often treated, and the powerful recipe for doing the exact opposite. Highly recommended!” –Jay Baer, founder of Convince & Convert and author of Hug Your Haters

Discover the 24 reasons people are leaving you for competitors and how to win them back.

In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects. 

In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”

Additional information

Author

David Avrin, Larry Winget – foreword

Narrated by

David Avrin

Length

5 hrs and 24 mins

Release date

04-01-19

Language

English

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