Pay Attention! Audiobook By Ann Thomas, Jill Applegate cover art
Pay Attention! Audiobook
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Pay Attention! Audiobook



by Ann Thomas

  • Narrated by: Tara Ochs
  • Length: 6 hrs and 48 mins
  • Release date: 07-10-20
  • Language: English

 Make customer feedback work for your business. 

Customers are speaking loud and clear through a myriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. 

Your company wins when you:

  • Understand Customer Expectations
  • Embrace and implement The RATER Factors
  • Define who you are and what you offer
  • Become E.T.D.B.W. (Easy To Do Business With)
  • Connect with your audience in all mediums
  • React appropriately and respond immediately to customer feedback
  • Recover sincerely when things go wrong

All you need is to Pay Attention! 

Additional information


Ann Thomas, Jill Applegate




6 hrs and 48 mins

Narrated by

Tara Ochs

Release date



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