Over 225,000 copies sold worldwide. This is the revised, updated, and expanded new fourth edition, read by the author.
Multi-Unit Leadership: The 7 Stages of Building Profitable Stores Across Multiple Markets explores the art and science of 21st-century multi-unit leadership, performance, and profitability. This best seller details the seven stages that high-performing area directors, regional managers, and multi-unit franchisees must master as they grow from managing a single unit to leading multiple units.
The book details over 250 best practices of high-performing MULs (multi-unit leaders) across the foodservice, retail, salon, and spa industries in North America. The content is based on extensive and exclusive research and best practices culled from hundreds of high-performing multi-unit leaders. Companies that bought and use the book include Walt Disney Company, Starbucks, Panera Bread, Jiffy Lube, McDonald’s, Portillo’s, Target, Applebee’s, Sam’s Club, Massage Envy, American Express, Burger King, Chili’s, KFC, Denny’s, IHOP, Coca-Cola, Supercuts, and many others.
Whether you oversee two stores or two dozen, this book will teach new and veteran multi-unit leaders (and franchisees) how to unify brand standards, manage multiple priorities, execute high-impact store visits, maximize sales, minimize employee turnover, build a talent pipeline, create high-performing and engaged teams, and beat the competition in every market.