Driven to Delight Audiobook By Joseph A. Michelli cover art
Driven to Delight Audiobook
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Driven to Delight Audiobook



by Joseph A. Michelli

  • Narrated by: Joseph A. Michelli
  • Length: 7 hrs and 31 mins
  • Release date: 12-06-15
  • Language: English

New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team’s ambitious, multi-pronged strategy to elevate the company’s customer experience to best-in-class across all brands and industries.

The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives listeners an exclusive, all-access look at senior leadership’s vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

Additional information


Joseph A. Michelli




7 hrs and 31 mins

Narrated by

Joseph A. Michelli

Release date



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