Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Frequently asked Questions

Your audiobook is delivered digitally in .mp3 format. You can download or listen to your audiobook after purchasing it.

After buying the audiobook or buying a monthly membership, you can easily go to the audiobook page and listen to it.

You can only download the audiobook if you buy it. You cannot download the audiobook if you have purchased a monthly membership. Click here to download your audiobook.

Unfortunately. You have to buy the audiobook to download it. But you can listen to thousands of audiobooks for a month.

This is a tricky question because audiobook titles vary in size. If you’re streaming an audiobook, we suggest having at least 150MB of bandwidth. If you’re downloading the audiobook to your iPhone or Android smartphone, it’s best to have at least 500MB of bandwidth free.

Some relationships just aren’t meant to be, which is why there are absolutely no restrictions on when you can cancel your raksBooks.com membership. Go to the My Account section of the website (the link is in the top right when you’re logged in) and cancel online with the click of a link.

Not to worry! We’ll place your account on hold for you if a payment is missed. To reactivate your account, contact our customer service team.

raksBooks supports the latest versions of Chrome, Internet Explorer, Firefox & Safari.

Common purchase queries answered

Do you need help?

Depending on the internet speed, wait a few seconds for the download to start.

Some relationships just aren’t meant to be, which is why there are absolutely no restrictions on when you can cancel your raksBooks.com membership. Go to the My Account section of the website (the link is in the top right when you’re logged in) and cancel online with the click of a link.

In order to keep discussions respectful and to guard against spam and abuse, our team evaluates every review. Our intention is never to censor opinions, but inappropriate or non-constructive reviews will be removed at the sole discretion of the raksBooks.com team. If your review is approved, it will appear live on the raksBooks.com website  within three (3) business days.

You can change it in My Account.

You can buy it from the Membership page from the top menu.

Membership is for one month

Yes. Fill in the required information from the Request Audiobook page from the top menu. Our editors will add the audiobook for you.

We would be delighted with that. You can access our social media accounts from the sub-menu of our website.